FAQ

FREQUENTLY ASKED QUESTIONS

First Choice Warehouse (FCW) is an Australian owned and operated family business that have been servicing the Australian building industry for 18 years. Our showrooms are conveniently located across Melbourne, showcasing a wide variety of luxury products at affordable prices. In each of our showrooms we have created more than 25 insitu display bays, providing our customers the opportunity to see, touch and interact with our products and provide on trend inspiration and ideas on how to best build your dream bathroom, kitchen or laundry. More recently we introduced our online store, giving our customers the choice to purchase from the comfort of their own home.
BLACKBURN: 212 Whitehorse Road 3130
BRUNSWICK: 331 Victoria Street 3056
MOORABBIN: 158-160 Cochranes Road 3189

If you love a bargain and don't mind a slight imperfection or scratch, then our Scratch and Dent Clearance Outlet is the place to visit.
CAMPBELLFIELD: Scratch & Dent, Factory 1/188-194 Barry Road 3061
note: we only sell ex-display, discontinued lines, or slightly damaged products at this location.

You can purchase most products via our online store. Our complete range is available for purchase in-store at one of our 3 showrooms;

BLACKBURN: 212 Whitehorse Road 3130
BRUNSWICK: 331 Victoria Street 3056
MOORABBIN: 158-160 Cochranes Road 3189

If you don’t mind slight imperfection, then our Scratch and Dent Clearance Outlet is the place to visit. Grab a great bargain and pocket the savings on ex-display, discontinued lines and slightly damaged items on offer.
CAMPBELLFIELD: Scratch & Dent, Factory 1/188-194 Barry Road 3061
For all in-store purchases we accept Visa, MasterCard, Cash, EFT or Skye finance. For online purchases we accept Visa or Mastercard payment through the secure e-way payment platform or use your PayPal account.
Products sold through First Choice Warehouse, that require Watermark or WELS accreditation are compliant. Our exclusive Infinite, Polilife and BuildLine brands not only comply with the required standards, they are manufactured to our exacting and superior standards ensuring our product withstand the test of time.
For all in-store purchases we offer free onsite storage*. This offers you piece of mind knowing your items are safely stored off your building site, and readily accessible to you or your builder as you require your goods.
* T&C's: All products stored on-site are limited to items purchased through First Choice Warehouse only and can be stored on-site for up to a maximum 24 months free of charge. A maximum of 6 cubic meters of product may be stored onsite per customer. Refer to our Terms and Conditions for full details.
Unfortunately, this service is not available for all online purchases.

You can place an order two ways;
1. You can purchase most products via our online store.
2. Our complete range is available for purchase in-store at one of our three showrooms;
BLACKBURN: 212 Whitehorse Road 3130
BRUNSWICK: 331 Victoria Street 3056
MOORABBIN: 158-160 Cochranes Road 3189

If you don’t mind slight imperfection, then our Scratch and Dent Clearance Outlet is the place to visit. Grab a great bargain and pocket the savings on ex-display, discontinued lines and slightly damaged items on offer.
CAMPBELLFIELD: Scratch & Dent, Factory 1/188-194 Barry Road 3061

Online purchases: please email online@firstchoicewarehouse.com.au and our online team will be in touch to rectify the issue.
In-store purchases: please call the store of purchase for further assistance. You can find the store contact details at the top of your invoice.
You will not be able to modify an online order. If you left an item off your order you will need to complete a new order. If orders are placed on the same day please email: online@firstchoicewarehouse.com.au as soon as possible and we will endeavour to ship them together. If the orders are placed on separate business days, you will receive separate parcels. If you order a product accidentally, or ordered items that you do not require, please email us online@firstchoicewarehouse.com.au as soon as possible.
If you wish to cancel your online order, please email our online team on online@firstchoicewarehouse.com.au as soon as possible and we can assist with your request.
note: If the order has already been dispatched, our standard return policy applies.
Unfortunately, this is not possible through our online store. However, please phone one of our showrooms and an experienced salesperson can provide you lead-in times on Out of Stock items and process a Back-Order sale over the phone. We will advise you once your back ordered goods have arrived for collection, we can arrange delivery anywhere in Australia. Our salesperson will be able to advise on delivery costs.
Call or visit one of our showrooms below:

BLACKBURN: 212 Whitehorse Road 3130 | 03 9894 2427
BRUNSWICK: 331 Victoria Street 3056 | 03 9385 8400
MOORABBIN: 158-160 Cochranes Road 3189 | 03 9555 5144
Unfortunately, we do not currently offer a Click and Collect service. Please call one of our showrooms if you wish to purchase and pick up an order. Our experienced salespeople can assist and process an order ready for collection or delivery

BLACKBURN: 212 Whitehorse Road 3130 | 03 9894 2427
BRUNSWICK: 331 Victoria Street 3056 | 03 9385 8400
MOORABBIN: 158-160 Cochranes Road 3189 | 03 9555 5144
All products sold online and in-store through First Choice Warehouse are covered by manufacturer’s warranty. Please click here to view our Australia Wide warranty and care booklet for Infinite, Polilife and BuildLine products. FCW also sells locally supplied products that carry their own warranty. You can view this information on the Warranty tab of the individual product page.
Refer to Warranty page in he footer of our website. You will need to complete a Warranty Claim form for either On-line or In-store purchases.

RETURNS

Please click here to view First Choice Warehouse Returns Policy.

Online purchases: please email online@firstchoicewarehouse.com.au within 48 hours of receiving goods and our online team will contact you assist you further.
In-store purchases: please contact the store of purchase via email or phone, within 48 hours of receiving goods and our sales team member will assist you further.

Yes. Please click here to view First Choice Warehouse Returns Policy.

DELIVERY

We can deliver to just about anywhere in Australia. If you purchase online it's simple, just follow the delivery prompts whilst finalizing payment of your selected item. If you make an in-store purchase, our sales team will be able to advise on delivery costs. Please click here to view First Choice Warehouse's shipping information.
All FCW orders purchased Online are shipped with ‘signature upon delivery’. This means you must be home to accept the delivery. If you are not home, a card will be left, and you can collect from your local post office or courier collection location. When placing your order, you can leave a note requesting that our shipping team books in your order with ‘authority to leave’. This will mean there is no signature required and the parcel can be left by your door. Please note this option voids insurance and FCW is not liable for stolen or damaged goods.
Unfortunately, we do not currently offer a Click and Collect service for online purchases. Should you wish to purchase and pick up your order, please call your nearest showroom and our experienced sales persons can assist and process an order ready for collection from the selected showroom.

Showroom locations;
Blackburn: 212 Whitehorse Road | 03 9894 2427
Brunswick: 331 Victoria Street| 03 9385 8400
Moorabbin: 158-160 Cochranes Road | 03 9555 5144
Once payment has been made online you will receive an order confirmation email. FCW will dispatch within 1 business day of receiving your order, unless your order includes one or more Special Order Items, in which case your order may take up to 10 days to dispatch. Once goods have left our warehouse you will receive a dispatch confirmation email.
Online purchases: please email online@firstchoicewarehouse.com.auand our online team will be in touch to rectify the issue.
In-store purchases: please call the store of your purchase for further assistance. You can find the store contact details at the top of your invoice.
Your Online order will be dispatched from our warehouse within 1 business day after checkout completion unless the order has 1 or more Special Order Items which may take up to 10 days to dispatch.

Any further questions?

For any further questions please Contact Us and our friendly team will be happy to assist. All email enquiries will be responded to within 24 hours or on the next business day if your enquiry was sent on a weekend or Public holiday.