At First Choice Warehouse we like to make returns easy for our customers. Should you wish to return an item purchased online or instore, we offer a 21 Day Money Back Guarantee*
*Terms, Conditions and Exclusions apply – see below for details.

Returns Policy Information

How do I action my online purchase return?

Download form below and follow the 4 easy steps

How do I action my in-store purchase return?

If you purchased your item(s) in-store, contact the store of purchase and our staff will step you through our quick and easy process.

What happens with online purchase returns?

When returned items arrive back to FCW warehouse, goods will be inspected by one of our team within 48 hours. Provided all conditions in our Return Policy are met your preferred option of

  • Return for credit or
  • Exchange for product or
  • Refund

will be processed within 24 hours and you will be notified upon completion. If product returned does not meet conditions set out in our Return Policy our online team will be in contact to discuss any further options.