Shipping

ONLINE PURCHASES

SHIPPING INFORMATION

Easy, browse our website and select the items you wish to purchase and Add to Cart. On the Shipping Cart page, look for the Shipping Estimator located on the right-hand side of the page. We will also advise of the actual shipping cost before you commit to your order.

FREE DELIVERY*
Victoria wide for orders over $150
OR
Australia wide for orders over $1000
*FREE DELIVERY offer excludes delivery of toilets/bidets and vanity basins, purchased on their own or in a mixed order(s)

Once your order has been placed at firstchoicewarehouse.com.au you will receive an order confirmation within minutes of placing your order and a Tax invoice will be emailed the next business day.
  • All items purchased on your order will be dispatched within 24 business hours of receiving your order.
  • If your order consists of 1 or more items that are a Special Order Item dispatch of your order will be 5-10 days. These items are not stocked in our warehouse and we must allow time for stock to arrive from local supplier.
  • Your orders are sent from our dispatch center in Melbourne Australia to destinations Australia wide.
  • Once goods have been dispatched from our warehouse you will receive an email advising your goods are in transit. The shipping provider will keep in touch notifying you from collection to final delivery.
  • All orders require someone to accept the delivery and provide a signature for proof of delivery, unless alternative arrangements have been made with FCW prior to dispatch of order.
  • It is imperative that you or someone on your behalf will be available to assist the driver in the unloading of any order weighing more than 25kg dead weight. Persons assisting must be minimum 16 years of age and able bodied to assist driver to carry items of 25kg and over.

Delivery of item(s) is limited to front door or left at an agreed safe location provided it is on ground floor and accessible clear location.
note: Goods will not be left unattended without a proof of delivery signature unless arrangements have been made with FCW prior to the dispatch of items from FCW warehouse.
Delivery drivers are unable to carry or assist in carrying large items upstairs.

At First Choice Warehouse all orders received are carefully picked, packed and dispatched damage free. We ask that you check your goods upon arrival to ensure that your items have arrived undamaged as well as ensure you have received the correct items, including but not limited to – colour, quantity, finish and product type.

If we have accidently dispatched an incorrect item or your order has arrived damaged, please notify us immediately at online@firstchoicewarehouse.com.au
Ensure you include a copy of your Tax Invoice along with photo(s) of item(s) affected and we will action a replacement product and organise collection of incorrect/damaged item(s) immediately. Please note if any of the above situations occur you must notify us within 48 hours of delivery of your order.

INSTORE PURCHASES

Should you wish to have your instore purchase delivered, please contact your store of purchase and our sales consultants will confirm delivery options available and provide you with a quote.